Terms & Conditions
Introduction
These terms and conditions ("Terms") apply to all bookings made with All Out Safaris ("we," "us," "our" or "the Company").
By booking a tour with us, you ("the Guest" or "you") agree to comply with these Terms.
1. BOOKING & PAYMENT
Booking Confirmation: A booking is confirmed once we receive
(a) a direct booking from an online booking platform (such as GetYourGuide, etc.), or
(b) a completed booking form and the required deposit/payment.
Deposit: A non-refundable deposit of 50% is required to secure your booking. Where a tour is booked less than 30 days prior to the commencement date, a 100% non-refundable payment is required.
Payment Terms: The balance of the payment is due 35 days before the commencement of the tour. Failure to make full payment by the due date may result in cancellation of your booking, with the deposit forfeited.
2. CANCELLATIONS & REFUNDS
Guest Cancellations: Cancellations must be made in writing. The following cancellation charges apply:
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Full refund if cancelled 30+ days prior to the start of the tour.
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50% refund if cancelled 15-30 days prior to the tour.
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No refund if cancelled less than 14 days before the tour begins.
The refund EXCLUDES the non-refundable deposit.
Company Cancellations: If we cancel the tour for any reason other than force majeure (e.g. extreme weather, civil unrest), we will offer a 50% refund of total invoice or alternative tour dates.
No Show: Failure to show up on the day of the tour will result in the forfeiture of all payments made.
3. CHANGES TO BOOKINGS
Guest Changes: Any changes to your booking must be requested in writing. We will do our best to accommodate changes, but cannot guarantee availability. Additional charges may apply.
Company Changes: We reserve the right to make changes to the itinerary or accommodation if necessary, including for reasons beyond our control. In such cases, we will offer an alternative of similar value.
4. HEALTH & SAFETY
Health Requirements: You must be in good health and physical condition to participate in our tours. Any pre-existing medical conditions or disabilities must be disclosed at the time of booking. This includes any dietary restrictions.
Safety Compliance: All guests must adhere to the safety instructions provided by our guides. Failure to comply may result in removal from the tour without refund.
5. TRAVEL INSURANCE
Optional Insurance: Travel insurance is not mandatory for all guests, but is highly recommended. The insurance must cover personal injury, medical expenses, emergency evacuation and trip cancellation.
Proof of Insurance: Proof of insurance must be provided to us prior to the start of a tour, if booking directly with us. If booking via an agency, the agency will require your proof of insurance and we reserve the right to ask for this proof of insurance if it so require. You are then required to provide us with this proof of insurance upon our request.
6. LIABILITY
Company Liability: We are not liable for any injury, loss or damage to property during a tour, except where such injury, loss or damage is caused by our gross negligence.
Third-Party Services: We are not responsible for services provided by third parties, including accommodation, transport and activities not directly operated by us.
Force Majeure: We are not liable for any loss, damage or cancellation due to circumstances beyond our control, including but not limited to natural disasters, strikes and pandemics.
7. PHOTOGRAPHY & MARKETING
Photography: We may take photographs or videos during a tour for marketing purposes. We will ask you to consent to the use of your image for these purposes prior to posting these online or on our website.
Guest Photography: Guests are encouraged to take photos and/or videos during a tour, provided it does not interfere with the safety and enjoyment of others. Guests are also encouraged to tag us in their photos and/or videos if shared on social media.
GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or a tour itself shall be subject to the exclusive jurisdiction of the courts of South Africa.
CONTACT INFORMATION
If you have questions, requests or concerns regarding these Terms, please contact us at: